Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@hydrapanels.com.au. Please note that returns will need to be sent to the following address: [I5/10 Speedwell St, Somerville VIC 3912]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@hydrapanels.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hydrapanels.com.au.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Custom Orders
As all our products are made to order, returns and cancellations are generally not accepted once production has commenced. Please contact us at info@hydrapanels.com.au if you have any concerns regarding your order.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, with its original packaging intact. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at info@hydrapanels.com.au If your return is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it as quickly as possible.
Exchanges
Due to the made-to-order nature of our products, exchanges are not available. If you experience any issues, please reach out to us, and we will do our best to assist you.
Refunds
Refunds are only granted for items that arrive damaged, defective, or significantly different from what was ordered. Clearance or sale items are not eligible for refunds.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method. Please note that your bank or credit card company may take additional time to process the refund.
If you have not received your refund within 15 business days after approval, please contact us at info@hydrapanels.com.au
Additional Notes:
- We do not cover return shipping costs unless the issue was due to our error.
- Refunds requested for items purchased prior to sale or clearance price changes will not be approved to ensure fairness for all customers.
If you have any questions or require assistance, please email us at info@hydrapanels.com.au